Privacy Policy
How we collect, use, and protect your information.
Your Privacy Matters
Last Updated: May 1, 2025
At Rio Roofers, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and store your personal information across our services and communications. By accessing https://rioroofers.com or engaging with any of our offerings—including free estimates, paid inspections, roofing services, or insurance claims guidance—you agree to the data policies outlined here.
We reserve the right to collect, store, and share all data obtained from users in perpetuity, including sharing with any parties we deem appropriate, including vendors, affiliates, third-party providers, and legal entities, without further notice.
This policy governs all users in all jurisdictions unless prohibited by local law.
Use of Our Website Terms
We collect information automatically and manually when you access any page of https://rioroofers.com, including:
- IP address and geolocation data
- Browser and device information
- Clickstream, session behavior, and interaction logs
- Form submissions and on-site communication history
- Referral URLs and search query data
By using our website, you grant Rio Roofers the unrestricted right to record, analyze, and share all data derived from your session—including behavioral analytics and third-party cross-referencing with marketing platforms and data partners. We may also use cookies, pixel tags, web beacons, and similar tools to facilitate remarketing campaigns, Google Ads optimization, and CRM syncing.
Use of Our Roofing Services Terms
Engaging Rio Roofers for residential or commercial roofing services constitutes your consent to:
- Collect personal contact information, address, property details, insurance info
- Record service details, site visit notes, and correspondence
- Store and use before/after photos and videos of your property
- Share job-related data with subcontractors, suppliers, insurance agents, or third-party verifiers
We reserve the right to publish general project data (city, roof type, review, cost range) in case studies or testimonials without identifying you by full name.
If you initiate any project through https://rioroofers.com/commercial-roofing or https://rioroofers.com/residential-roofing, this data policy applies to all phases of interaction.
Use of Our Free Estimate Process Terms
When you request a free estimate via https://rioroofers.com/free-quote:
- We collect your name, email, phone, property address, and any text/voice/image data submitted.
- Data may be used to profile leads for marketing and sales targeting.
- Information may be shared with local subcontractors or materials vendors to generate a faster and more accurate quote.
We may retain and analyze your free estimate data for sales forecasting, price trend reporting, or remarketing campaigns. Submission of your details indicates your agreement with this use in perpetuity.
Use of Our Paid Inspection Process Terms
If you purchase a roof inspection:
- You authorize Rio Roofers to collect all property-related data during the inspection, including photos, measurements, material condition, and damage types.
- This data may be stored in our internal systems and shared with affiliates or insurance partners as we see fit.
- Payment data may be stored by our payment processor or CRM for recordkeeping and recurring engagement offers.
No portion of the inspection report is considered private or confidential once submitted or shared digitally. We may use anonymized inspection trends to publish educational content on https://rioroofers.com/blog or https://rioroofers.com/roof-inspections.
Note: All free quotes begin with a remote assessment using our drone technology. On-site inspections are available for a service trip fee of $99-$199 depending on project complexity.
Use of Our Guided Insurance Claims Process Terms
When you engage Rio Roofers for assistance with insurance claims:
- You agree to provide documentation including your policy, adjuster reports, storm data, and communication records.
- We reserve the right to interface directly with your insurance provider and share all related data for claims support and approval.
- Data collected may be archived indefinitely and used to improve our insurance claims tools and estimator processes.
The insurance data you provide may also help refine internal pricing engines and AI-driven scope templates.
To learn more about how we help with claims, visit:
https://rioroofers.com/insurance-claims
https://rioroofers.com/storm-damage
Marketing Communications and Remarketing Terms
By providing your contact information through any form on https://rioroofers.com—including quote forms, chat widgets, or email opt-ins—you consent to receive marketing communications via:
- Email, phone calls, and SMS messages
- Retargeting advertisements on Google, Facebook, Instagram, and other platforms
- Custom audiences created through hashed email or phone data
All communications may be tracked for engagement metrics including open rates, click-through behavior, and response timing. These analytics may be shared with our marketing partners for campaign optimization.
You may opt out of marketing emails via the unsubscribe link in any message, though internal communications about service status will remain active.
Data Sharing Terms
Rio Roofers reserves the absolute right to share your data—personal, behavioral, transactional, or technical—with:
- Advertising networks and campaign managers
- Subcontractors, vendors, or consultants working on your project
- CRM and analytics platforms
- Legal counsel, government bodies, or auditors as needed
- Strategic business partners or acquisition candidates
This includes permanent storage of all data in encrypted or cloud-based formats, subject to applicable backup or compliance protocols.
Your use of any service at https://rioroofers.com implies acceptance of unlimited data sharing.
Analytics and Tracking Tools
Our website and backend systems integrate third-party analytics including but not limited to:
- Google Analytics
- Facebook Pixel
- Call tracking numbers and dynamic phone insertion
- Hotjar or other heat mapping tools
- Custom CRM behavioral tracking
All user sessions, mouse movements, form fills, and time-on-site behaviors may be recorded and analyzed to improve performance and personalization.
To understand our inspection tools or how we utilize behavioral metrics, visit:
https://rioroofers.com/roof-maintenance
https://rioroofers.com/roof-inspections
Data Retention and Archival
All data collected—whether through your direct engagement or indirect behavioral interactions—is retained indefinitely and may be:
- Used for future contact, remarketing, legal reference, or training
- Archived into secondary systems in the event of CRM or platform migration
- Accessed by any future owner or successor of the Rio Roofers brand
We do not delete or anonymize data upon project closure unless required by law.
Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received data from a child without verifiable parental consent, we will delete such information from our records.
Your Data Rights and Opt-Out Policy
You may request access to, correction of, or removal of your personal data by contacting us through:
https://rioroofers.com/contact-us
However, please note:
- Opting out of marketing does not erase prior data
- Deletion of inspection, quote, or roofing service history may not be possible if tied to ongoing operations or legal compliance
- We retain the right to keep records of service for accountability and warranty documentation
For information on how data is used when requesting a free quote:
https://rioroofers.com/free-quote
Legal Jurisdiction and Enforcement
This Privacy Policy shall be governed by the laws of the State of Texas, United States. By using our website or services, you irrevocably submit to the exclusive jurisdiction of Texas courts in Hidalgo County.
Any disputes, claims, or legal actions arising from your use of Rio Roofers services or data handling shall be resolved under Texas law.
Policy Updates
Rio Roofers reserves the right to modify this Privacy Policy at any time. Updates will be posted to this page with a revised effective date. Continued use of the website or any services after updates constitutes acceptance of the new terms.
Consent and Scope of Agreement
By using any part of https://rioroofers.com or engaging with any of our services, you affirm that:
- You have read and understood this Privacy Policy in full
- You agree to all data collection, use, and sharing practices detailed herein
- You grant Rio Roofers a perpetual, irrevocable license to store and utilize all submitted data
- You waive any claims regarding future use, analysis, resale, or publication of non-sensitive data collected during your interaction with our brand
If you do not agree to these terms, your sole remedy is to discontinue use of the website and avoid all communication and service engagement with Rio Roofers.
Definitions
- Personal Information:
- Any data that identifies or relates to a specific individual, including but not limited to name, email, phone number, address, IP address, session behavior, and purchase history.
- Service Data:
- All content, photos, documents, forms, and interaction logs submitted or collected during the quote, inspection, roofing, or insurance claim process.
- Third-Party Partner:
- Any company, tool, subcontractor, or affiliate with whom Rio Roofers has a data processing or marketing relationship.
- Tracking Technologies:
- Cookies, pixel tags, beacons, dynamic insertion scripts, or embedded analytics used for the purpose of performance monitoring, targeting, or automation.
Additional Coverage Areas
This privacy policy also applies to data collected via:
- Embedded scheduling tools or appointment confirmations
- SMS autoresponder systems (e.g., when responding to a free estimate request)
- On-site inspection or work order documents collected by Rio Roofers or its representatives
- Testimonials, reviews, and customer photos submitted voluntarily
- Any AI-driven or automated communication systems used by Rio Roofers for customer intake, service updates, or marketing
Questions and Contact Information
For questions, data access requests, or complaints regarding this privacy policy, contact us at:
Rio Roofers – Privacy Departmenthttps://rioroofers.com/contact-us
Phone: (956) 833-2849
Email: privacy@rioroofers.com
Have Questions About Our Privacy Policy?
Our team is ready to assist you. Request a free remote assessment or get in touch with our customer service team.
Estimate Your Roofing Costs
Try our interactive cost calculator to get a preliminary estimate before requesting a detailed quote.
Fill out the form below and one of our roofing specialists will contact you promptly to discuss your project and provide a free, no-obligation quote.
Note: All free quotes begin with a remote assessment using our drone technology. On-site inspections are available for a service trip fee of $99-$199 depending on project complexity.
