Terms of Service
Our website and services usage policies.
Please Review These Terms Carefully
Last Updated: May 1, 2025
Welcome to RioRoofers.com. These Terms of Service ("Terms") govern your use of our website, roofing services, free quote submissions, paid inspections, insurance claims guidance, and all related interactions with Rio Roofers LLC. By accessing this website or engaging with our services, you agree to be bound by these Terms.
Use of Our Website
RioRoofers.com provides informational and interactive tools related to residential and commercial roofing in South Texas.
- Eligibility: You must be at least 18 years old to use this website or submit service requests.
- Content Ownership: All content, including images, copy, and brand assets, are owned by Rio Roofers LLC and may not be reused without permission.
- Accuracy: We strive for accuracy but make no guarantees regarding timeliness, accuracy, or completeness of information.
- Site Usage Limits: Automated access, scraping, or replication of website content is strictly prohibited.
- Accountability: You are responsible for any data or form submissions made under your IP or session ID.
Use of Our Roofing Services
All roofing work is governed by binding service agreements, signed proposals, and/or invoices.
- Estimates: Quotes are valid for 30 days unless otherwise stated.
- Scheduling: Scheduling is subject to weather, material availability, and crew readiness.
- Permits & HOA: Client is responsible for HOA approvals; we will assist with municipal permits when included in scope.
- Work Area Access: Homeowners must ensure safe, unobstructed access to the roof and surrounding area.
- Scope Adjustments: Any change in material, roof type, or labor scope must be authorized in writing.
- Warranties: Warranties vary by product and installation type and will be stated in writing in final agreements.
Use of Our Free Estimate Process
Our free estimates are designed to provide preliminary, good-faith pricing for roof repairs or replacements.
- Limitations: Free estimates do not include detailed moisture mapping, underlayment evaluation, or engineering reviews.
- Accuracy: Estimates are based on visual inspection, aerial tools, and local cost averages; subject to adjustment upon full inspection.
- No Obligation: Receiving an estimate does not obligate the client to proceed with work or payment.
- Digital Communication: Quotes may be sent via email, SMS, or digital dashboard and are considered valid upon delivery.
- Remote Assessment: Our free quotes utilize drone technology and satellite imagery for remote assessment without an on-site visit.
- On-Site Fees: If an on-site inspection is requested or required, a service trip fee of $99-$199 will apply, depending on project complexity.
Use of Our Paid Inspection Process
A paid inspection includes comprehensive, itemized reporting often used for insurance, due diligence, or documentation purposes.
- Pricing: Paid inspection fees are non-refundable and must be prepaid prior to report generation.
- Scope: Inspections include attic evaluations, structural concerns, water entry points, photographic documentation, and verbal findings.
- Deliverables: Clients receive a PDF summary or digital report unless otherwise specified.
- Use of Data: Inspection reports are the property of Rio Roofers and are licensed to the client for personal or insurance use only.
- Exclusions: We do not conduct mold testing, electrical analysis, or HVAC diagnostics as part of roofing inspections.
- Remote Options: When possible, we utilize drone technology for initial assessments to minimize on-site visit fees.
Use of Our Guided Insurance Claims Process
Rio Roofers offers administrative and advisory support for clients filing roofing-related insurance claims.
- Not Legal Advice: We are not attorneys or public adjusters and cannot negotiate coverage or legal interpretation.
- Support Role: We provide support with photo documentation, repair justifications, Xactimate reporting, and adjuster communication assistance.
- Fees: This service may be included with full replacements or billed separately for consulting-only engagements.
- Client Responsibility: The client is responsible for initiating claims, selecting coverage options, and submitting final documentation to their insurer.
- Privacy: All client data shared for claims support is kept confidential per our Privacy Policy.
Payment Terms & Billing
All payments for contracted work are subject to the following conditions:
- Deposits: Most jobs require a 50% deposit before materials are ordered.
- Final Payment: Remainder due upon completion unless alternate terms are listed in contract.
- Late Fees: Overdue balances are subject to a 5% monthly late fee and potential lien filing.
- Payment Methods: We accept credit cards, ACH, cashier's checks, or certified funds. No personal checks unless previously approved.
Cancellation & Refund Policy
- Estimate Cancellations: Free quote appointments may be canceled without penalty.
- Inspection Cancellations: Paid inspections canceled with less than 24 hours notice may not be refunded.
- Project Cancellations: Orders canceled after material acquisition may incur restocking fees and labor minimums.
Damage & Liability Disclosures
- Pre-existing Conditions: We are not liable for damage caused by prior faulty installations or hidden issues (e.g., rotted decking).
- Site Safety: Clients are advised to remain clear of active work zones.
- Unforeseen Events: Delays caused by rain, supplier backorders, or utility disruptions will be communicated immediately.
Data Privacy & Communications Policy
We take data privacy and communication transparency seriously. By interacting with our site or services, you agree to the following:
- Form Submissions: Contact details submitted via our forms may be used for scheduling, service follow-up, and marketing unless you opt out.
- SMS & Email: We may send updates, promotions, and appointment confirmations via SMS or email. You can unsubscribe at any time.
- Tracking Tools: Our website may use cookies, analytics tools, and third-party services to improve your experience.
- Data Storage: All data is stored securely and never sold. Refer to our Privacy Policy for full details.
- User Rights: You may request a data summary, correction, or deletion by contacting us directly.
Licensing, Credentials & Legal Compliance
We are a fully licensed roofing contractor in the state of Texas and maintain compliance with local and state regulations.
- Licensing: License information is available upon request or listed on your service contract.
- Insurance: We maintain general liability, workers' comp, and vehicle coverage for all active projects.
- Certifications: Our team may hold certifications for specific systems (e.g., GAF, CertainTeed) which do not imply manufacturer employment or warranty beyond product registration.
- Permits: Where required, we will assist with building permit acquisition. Clients are responsible for HOA and neighborhood-level approvals.
Dispute Resolution & Legal Jurisdiction
We aim to resolve all concerns fairly and promptly. By using our services, you agree to the following dispute process:
- Initial Resolution: Clients must notify Rio Roofers in writing of any complaints or deficiencies within 7 days of occurrence or discovery.
- Right to Remedy: We reserve the right to inspect, correct, or otherwise remedy any valid complaint prior to third-party involvement.
- Arbitration Clause: Any disputes not resolved informally shall be submitted to binding arbitration under Texas law, in Hidalgo County.
- Governing Law: These Terms are governed by the laws of the State of Texas.
Client Responsibilities
To ensure a smooth and successful project, clients agree to uphold the following responsibilities:
- Property Access: Provide clear access to roofing surfaces, electrical outlets, driveways, and staging areas during scheduled work times.
- Pets & Children: Secure pets and supervise children away from work zones at all times.
- Communication: Maintain active communication for scheduling confirmations, material selections, and work authorizations.
- Material Selection: Final selections for color, style, and product type must be submitted in writing or via approved digital channels.
- Utility Clearance: Notify us of any solar panels, satellite dishes, security wiring, or other components on or near the roof that could affect work.
Material & Product Disclosure
- Product Brands: We install materials from approved manufacturers, including but not limited to GAF, Owens Corning, TAMKO, CertainTeed, Mule-Hide, and Berridge.
- Color Variations: Actual shingle, tile, or metal colors may differ from samples due to batch variations, lighting, and monitor settings.
- Availability: All materials are subject to availability. Substitutions may be necessary with client approval.
- Manufacturer Warranties: Each product line carries its own manufacturer warranty. These are in addition to any labor warranty provided by Rio Roofers.
Safety & Weather Policies
Safety is our top priority—for our crew, your property, and all bystanders.
- Worksite Hazards: Roofing projects involve elevated work, sharp tools, falling debris, and potential noise hazards. Avoid onsite visitation unless prearranged.
- Weather Interruptions: We monitor weather forecasts actively. Work may be delayed or rescheduled for safety during rain, wind, or extreme heat.
- Waterproofing: Temporary coverings may be used between tear-off and final installation to protect against weather; however, these are not guaranteed to be watertight.
Digital Media & Site Photography
Unless otherwise requested in writing, clients agree to the following use of jobsite photography:
- Progress Documentation: We may take photos before, during, and after the project to document workmanship and compliance.
- Marketing Use: Select images (excluding identifying personal details) may be used on our gallery, social media, or in digital ads.
- Privacy Option: If you wish to opt out of marketing use, please notify your project manager in writing.
Intellectual Property Rights
All content on RioRoofers.com—including text, branding, graphics, service descriptions, layout design, and custom icons—is protected by U.S. copyright, trademark, and related laws.
- Ownership: All intellectual property is the sole property of Rio Roofers LLC unless otherwise credited.
- Usage Restrictions: No content from this site may be copied, republished, or distributed for commercial purposes without prior written consent.
- Trademarks: The Rio Roofers name, logo, and slogan are trademarks of Rio Roofers LLC. Unauthorized use is strictly prohibited.
General Provisions
- Force Majeure: Rio Roofers is not liable for delays or failure to perform due to weather, labor strikes, acts of God, or supplier shutdowns.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remainder will remain in full effect.
- Updates to Terms: We may revise these Terms periodically. Updated terms will be posted on this page with a revised date.
- Entire Agreement: These Terms, together with our written contracts, constitute the entire agreement between you and Rio Roofers LLC.
Thank you for choosing Rio Roofers. For questions about these Terms, please contact us directly at https://rioroofers.com/contact-us.
Request a Free Remote Quote
Our team is ready to assist you with your roofing needs. Get started with a free remote assessment using our advanced drone technology.
Estimate Your Roofing Costs First
Try our interactive cost calculator to get a preliminary estimate before requesting a detailed quote.
Fill out the form below and one of our roofing specialists will contact you promptly to discuss your project and provide a free, no-obligation quote.
Note: All free quotes begin with a remote assessment using our drone technology. On-site inspections are available for a service trip fee of $99-$199 depending on project complexity.
